Terms & Conditions

The following terms apply to online sales only, for our instore terms of service and returns policies, please see the notices displayed beside our tills. 

These are Motaman (Bristol) Ltd.'s (herein "Motaman") Online Store Terms and Conditions of Sale to which all online purchases are subject.  We reserve the right to change these Terms and Conditions at any time, without notice.  Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights. 

If you have got any questions about the site or your order, you should find the answers here: Contents: The Contract Acceptance of your order and the completion of the contract between us (Motaman) and you (the customer) will take place when the goods have been paid for by you and despatched by us.

 

Emails

Any e-mail, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Motaman of your order.In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price or description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full. Price Information The prices shown are only applicable to purchases made via the Motaman Online site. On occasions the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Motaman stores. We are under no obligation to honour any in store price or promotion that differs from those online. Similarly, Motaman stores are under no obligation to honour any online price or promotion that differs from the in store price. Where the in store price is listed this refers to the current price in Motaman stores.  Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All offers are subject to availability and while stocks last. All prices are shown in £ sterling and include VAT where appropriate. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors. 

 

Returns

Motaman's VAT number is 416 8278 34 Ordering Goods To order goods from our online store, you need to select your required items from the product information page(s) on which they appear. These pages can be accessed by selecting one of our main product categories, either from the top navigation bar or from the list of categories and sub-categories displayed on the centre of your screen.  To place an order online, go to the product information page and then follow the steps outlined below. Product Information Page: Check the availability of the product.  Any product that is out of stock will be labelled as such in the item description. As we sell products in our high street stores aswell as online, in-store sales may occasionally exhaust stock levels before we are able to update our online records. If the item is in stock, click the 'Buy Now' button on the product information page. Shopping Basket Page: After making your selections, click on the 'Checkout' button to proceed with your order. You will be able to review and amend your order before proceeding through the checkout pages.  You can also click "continue shopping" if you wish to shop for other items. Billing Page: The site will then prompt you to enter your billing address and the address you would like the goods delivered to. You must enter your billing address - this MUST be the address at which your credit/debit card is registered - and e-mail/telephone contact details, so we can contact you if we need to discuss your order. Motaman is able to receive online payment via Paypal or via RBS Worldpay.  Select which Payment method you wish to use and select "make payment". 

 

Receipt

Motaman will confirm receipt of your order by sending an e-mail to you, using the address you supplied when registering with our website.This e-mail is only an acknowledgement and does not constitute legal acceptance by us of your order. All orders placed on the Motaman website are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by Motaman and these details can be made available on request. Please e-mail us at motaman@btconnect.com. 

 

Payment

Payment We accept payment by most major credit or debit cards registered at UK addresses. Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order.Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order. We regret that we are unable to accept payment by cheque, cash, purchase orders or any means of payment other than credit or debit cards. Validation Checks All credit and charge card holders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Motaman uses World Pay to make the financial transaction.  This third party will make any necessary checks to verify your purchase. This measure is taken to ensure a safe and secure transaction for you and for Motaman. Liability The majority of card issuers cover all the charges that may result from unauthorised use of your credit or debit card, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use, you should contact your card issuer without delay. 

 

Delivery

Delivery of Goods Goods can be delivered either to your home address, to an alternative address or to your work. Where payment is made by phone, delivery can only be made to the billing address associated with the credit or debit card used to make the payment. Your order will be delivered by courier service, or whichever delivery service we believe to be most appropriate at the time of despatch. Delivery Charges How much does delivery cost? Present charges are listed in the 'Delivery Information' section of this website. The majority of items listed on this website are provided with Free UK Delivery. Charges increase according to the quantity of items ordered. Motaman reserves the right to alter these charges, where circumstances outside of our control make it necessary. Delivery Times Standard delivery is by a 48 hour courier service, or in the case of smaller items, by Royal Mail. Customer orders will be shipped on the same day as the order is placed with us provided they are placed before 3pm, arriving with the customer via courier on the next business day, or 2-5 days if delivered via Royal Mail. Overseas deliveries will be assessed on an individual basis. We reserve the right to alter or amend delivery times in exceptional circumstances. Please contact us by e-mail if you have any particular queries relating to delivery. Risk in the goods will pass to you on delivery.  We do everything we can to meet the delivery time specified in this section however, in exceptional circumstances, delivery times may be affected by factors beyond our control and cannot be guaranteed.  We will inform you if we become aware of an unexpected delay. Delivery times may vary, depending on stock availability and delivery location, but we will endeavour to keep to quoted delivery times as much as possible. Restrictions on Ordering and Delivery All goods are subject to availability. Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit. 

 

Complaints

Complaints and Queries If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@motaman.co.uk., telephone us on 0117 9417066 between 9:0am and 4:30pm Monday-Friday, or write to our Head Office: Motaman (Bristol) Ltd., 94-96 Bedminster Parade, Bedminster, Bristol. BS3 4HL, U.K. (Company No: 1960112) and we will endeavour to do all we can to help.

Your access to the Motaman website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs.

We will attempt to restore the service as soon as we reasonably can.

Unwanted Goods The following terms apply to online sales only, for our instore terms of service and returns policies, please see the notices displayed beside our tills. If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery, provided that it is returned to us in its original and unused condition (including its original packaging) along with the wrapping and delivery note (as proof of purchase).

Personalised products and made-to-order products cannot be returned unless faulty.

Method of return Items purchased online should be returned to the Head Office address quoted above, including a copy of your invoice. We are unable to refund any costs incurred in returning items for refund.

Please note: Satellite Navigation systems/units CANNOT be returned unless they are complete with their original packaging WITH ALL SECURITY SEALS INTACT. Colours, Specifications, Weights & Sizes Representations of colour online are as accurate as our photographic and electronic processes will allow.

Please note that colour online can also be affected by the calibrations of different output devices.

We reserve the right to alter any product specifications without prior notice. All weights and sizes are supplied as a guide only and are approximate.

Safe Shopping Guarantee We have used every effort to ensure that shopping on the internet with Motaman is as safe as possible. Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online.

You accept the inherent security risks of providing personal information and dealing online over the internet and Motaman cannot be held responsible for any breach of security unless it is due to our negligence.